Introduction

At Real Contractors Ltd, we are committed to protecting the privacy and security of our clients, partners, and website users. This Privacy Policy outlines how we collect, use, store, and protect personal data in compliance with applicable data protection regulations.

Data Collection

We collect and process personal data to provide our services effectively and maintain the highest standards of professionalism. The data we collect includes, but is not limited to:

Contact Information: Name, email address, phone number, and mailing address.
Project Details: Information related to projects or services requested.
Financial Information: Payment details for services rendered.
Website Usage Data: Information on how you interact with our website, including IP address, browser type, and pages visited.

Data Usage

The personal data we collect is used for the following purposes:

Service Provision: To communicate with you, fulfil your requests, and deliver the services you have engaged us for.
Project Management: To manage project details, timelines, and deliverables.
Financial Transactions: To process payments and manage billing.
Compliance: To comply with legal obligations, industry standards, and contractual agreements.
Improvement of Services: To analyze and improve our services, website performance, and user experience.

Data Sharing

We do not sell, trade, or rent your data to third parties. However, we may share your data with:

Service Providers: Third-party vendors who assist in delivering our services (e.g., payment processors, IT service providers) under strict confidentiality agreements.
Legal Obligations: Regulatory authorities or other third parties when required by law or to protect the rights, property, or safety of Real Contractors Ltd, our clients, or others.
Business Transfers: In the event of a merger, acquisition, or sale of all or part of our business, your data may be transferred as part of that transaction.

Data Security

We implement stringent security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption: Data is encrypted both in transit and at rest.
Access Controls: Restricted access to personal data based on role and necessity.
Monitoring: Continuous monitoring of our systems to detect and prevent security breaches.

Data Retention

We retain personal data for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes. Once the retention period expires, data will be securely deleted or anonymized.

Your Rights

You have the following rights concerning your data:

Access: Request a copy of the personal data we hold about you.
Rectification: Correct any inaccurate or incomplete data.
Erasure: Request the deletion of your data under certain conditions.
Restriction: Limit the processing of your data in specific circumstances.
Portability: Request a copy of your data in a machine-readable format.
Objection: Object to processing your data for direct marketing or other purposes.
To exercise these rights, please get in touch with us at privacy@real.rw.

International Data Transfers

Suppose we transfer personal data to a country outside the jurisdiction in which it was collected. In that case, we will ensure that the data is protected per applicable data protection laws through standard contractual clauses or other appropriate safeguards.

Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational needs. Any changes will be posted on this page, and where appropriate, you will be notified.

Contact Information

For questions or concerns about this Privacy Policy or our data practices, please contact:

Data Protection Officer

Real Contractors Ltd

Kacyiru South KG 5 Ave, Kigali City, Rwanda

Email: privacy@real.rw